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  • Total GuaranteeWe will refund your money if your meds do not arrive or you do not like our products
  • Free ReshippingFree reshipping if there is any problem with the delivery
  • Total PrivacyNo pharmacy products reference in your credit card statement or on our package.
  • Total SecurityYour personal information will not be avaliable to anyone. We do not share it. We keep the highest security and practices standards.

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  • Rob, Cleveland, Ohio, USA.
  • Tim, St Petersburg, Florida, USA.
  • Amanda, Wichita, Kansas, USA.
  • Fred, Racine, Wisconsin, USA.

 

Frequently Asked Questions (F.A.Q.)

Q: Do you sell brand medicines or generic pills?
A: We sell only generic pills.

Q: What type of medications do you sell?
A: On the product section you can review all the products sold in this online shop. Some medications are considered controlled substances and the law requires that you have to undergo a physical exam before buying the medicine. This means we cannot sell them online. Such medicines include Valium, Lorazepam, Ativan, Diazepam, Clonazepam, Klonopin and others.

Q: What does Generic mean?
A: Generic drugs are produced and distributed without patent protection. A generic contains the same active ingredients as the brand pills and is identified by its chemical name rather than its brand name. Generics are considered bioequivalent to the brand name counterpart with respect to pharmacokinetic and pharmacodynamic properties. Therefore, generics are identical to brand pills in dose, strength, route of administration, safety, efficacy, and intended use.

Q: Why are generic drugs cheaper than the brand name ones?
A: Most new drugs, when they are first introduced are patent-protected by the government for 17 years. Other companies cannot sell that drug during that time. This allows the company that developed the drug to sell it exclusively and make back the research money that was spent to develop it. When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because they don't need to worry about investment costs, the competing companies can sell their products at a much lower price.

Q: Why do the shape and/or color of the generic pill differ from the branded one? And why does the name printed on the pill differ from the branded one?
A: The contents of generic pills and brand name medicines are exactly the same. The only difference is the name. The name printed on the pill is the active ingredient used there. This is because the manufacturers of generic drugs cannot use brand names on their pharmaceuticals due to copyright.

Q: What is the quality of generic drugs?
A: Generic drugs must have identical active ingredients, the quantity and speed of absorption of its active ingredients into the bloodstream as their brand name counterparts. Therefore, the quality of generic drugs is the same as its brand name counterparts, even if they differ in shape or/and color.

Q: What are the manufacturing standards for generic drugs?
A: The manufacturing standards for generic pharmaceutical companies are exactly the same as those set for brand name pharmaceutical companies. All pharmaceutical companies pass stringent and regular inspections by the relevant authorities.

Q: What is the difference between regular and soft tabs?
A: Soft drugs are dissolved under the tongue, and this makes the drug act faster than the regular one. Also because of that, you are allowed to take alcohol prior to the sexual intercourse. With regular tabs drinking alcohol is strongly not recommended and the drug acts slower.

Q: Are your products FDA approved?
A: Our products are approved by Indian FDA, as that's where they are manufactured and shipped from.

Q: Do you only sell Canadian drugs or do you sell drugs from other countries as well?
A: Not all products you order will be shipped from Canada. We affiliate with pharmacies and fulfillment centers in the following jurisdictions that ship products to our customers: Singapore, Europe, Mauritius, Turkey, Canada and the United States.

Q: If my drugs are shipped from other countries, will it be Canadian drugs that will be sent to me?
A: No, Canadian drugs are only shipped from our affiliate Canadian pharmacy, which is just one of the facilities we affiliate with to have orders shipped to our customers. Our affiliate facilities in other countries will ship drugs that they have procured from either their own jurisdiction or other countries, including: the UK, USA, Turkey, India, Germany, other European countries, and more. Rest assured that we only affiliate with authorized pharmacies and fulfillment centers that procure products through reputable sources.

Q: Can the country from which a drug is supplied/shipped be different from the country that the drug is manufactured?
A: Yes, in many cases, it can be. For example, not all drugs sold in retail US and Canadian pharmacies are made in the USA or Canada. Many generics that American and Canadian retail pharmacies sell may be sourced from India, Israel, European Union and possibly other countries as well. Even for many brand name drugs, while the manufacturer of the drug may be an American or European company, for a variety of reasons, the drug itself may be manufactured outside of the USA or Europe.

Q: What are your call center's hours of operation?
A: Our call center is open Monday to Friday from 5:00am to 8:00pm PST and Saturday and Sunday from 6:00am to 3:00pm PST.

Q: How much am I charged for shipping?
A: Our shipping is free.

Q: Once I have placed my order, how long does it take before your company will actually ship the order?
A: After your order is placed and we have received complete order information, it will take approximately 3 business days to process your order and once processed, your order will be shipped.

Q: Why does it take 3 business days for you to process my order before it is shipped?
A: Before your order is shipped, we need to verify and review your information, payment, availability of stock and then route the order to the appropriate facility for shipping. After this, your drugs will be picked from a stock room, labeled, checked again by the pharmacist to ensure you are getting the correct drug/dosage and then finally packed for shipping. We do our best to complete all this within 3 business days!

Q: What can slow down the processing of my order?
A: We process your orders as soon as possible. However, if your account information is inaccurate or incomplete, this can slow down the order process. Always ensure that you enter your information accurately and ensure that all the fields are completed when filling in our online forms.

Q: What is the estimated delivery time to receive my order?
A: Once the order is shipped, the delivery time is typically 8 to 18 business days.

Q: Why does it take 8 to 18 business days for my order to arrive once it is shipped when I get other items I order online so much faster?
A: We understand that when you order domestically, your packages arrive very quickly which is why we sincerely appreciate your patience and understanding that most of our parcels are shipped to you from overseas and therefore take longer to be delivered. Every day millions of parcels coming into the USA have to clear U.S. Customs and this can take some time. Parcels shipped from within the USA don’t have to go through the border control procedures and thus arrive sooner. Same is true for Europen Union customers. By shipping your orders from places located outside the USA or EU, we are able to offer lower pricing than what American pharmacies charge. We trust the savings is worth the wait!

Q: Why do some parcels spend more than 8 to 18 business days in the mail?
A: In rare cases, a shipment can arrive outside the standard delivery time. There are a number of factors outside of our control which can play a role. For example, there can be longer than normal delays at customs during busy seasons such as in December and early January due to the large number of packages crossing the border, changes to parcel screening and shipping protocols for security reasons and inclement weather affecting flights carrying international mail. Don’t worry, we guarantee that you will receive your order!

Q: Do you have a Satisfaction Guarantee?
A: Yes, absolutely! If you are not completely satisfied with your purchase, simply return the unopened product within 14 days and receive a full refund. If the product package has been opened, you can still return it. Return the opened product to us within 14 days and we'll apply a credit to your. Just call us toll-free within 14 days of the receipt of your order and let us know why you are not satisfied. If we cannot make it right, we'll provide you with the return shipping instructions and tell you how to claim your refund or credit.

Q: Why can't I buy Valium, Oxycontin, Vicodin or similar medications from your online pharmacy?
A: We will not sell or ship any narcotics or controlled substances. Q: Will you automatically substitute my order with a generic drug if I ordered the brand name drug?
A: No, we will not automatically substitute any of your orders without your permission and authorization. We only sell generic medication.

Q: Why do the pills I received look different than the ones I get from my local pharmacy?
A: If you have previously been purchasing brand name pills from your local pharmacy, but have purchased the generic counterpart from us, the pills you receive from us will look different. The generic pills will have the same active medicinal ingredient as the brand name, but the color, size and shape of the pills may be different. This is generally due to certain laws that restrict generic manufacturers from producing a pill that looks “exactly” like the brand name counterpart. Additionally, the same brand name pills may also look slightly different in different countries than they do in the US. Two good examples are Nexium and Celexa. In the US, Nexium is available as a purple capsule, yet in Canada, Nexium is available as a light pink tablet. Similarly, in the US, Celexa 20mg is available as a peach colored tablet and internationally, the pill is white and slightly smaller than the US pill. In both examples, the US pill and the international pill contain the same active ingredients and are made by the same drug company. However, perhaps to segregate their markets or for other reasons, the drug company decided to make the Canadian or international pill a different color or different dosage form (i.e. tablet vs capsule). Finally, the same generic drug made by different generic companies may look different as well.

Q: Why do the pills I received have a different name than the one’s I get at my local pharmacy?
A: In some cases, drug companies may brand the same drugs under different names in different countries. As such, the product(s) you receive may have a different name than the US name, however, they will contain the exact same medicinal ingredients in the same dosages. A good example of this is the drug Zyrtec. In Canada, Zyrtec is marketed under the brand name of Reactine, even though the same drug company makes both Zyrtec and Reactine and other than the name, there are no differences whatsoever between the two products. Drug companies likely do this to segregate their markets or to discourage consumers from buying from different countries.

Q: If I don't see my medication on your price list, does that mean you don't carry it?
A: We may be able to source a drug that is not currently listed on our website. If you don't see the drug you are looking for, please contact us.

Q: What credit cards do you accept?
A: We accept VISA and MasterCard and popular money transfers.

Q: When will my card be charged?
A: When you place your order your credit card will be charged.

Q: What is you cancellation policy?
A: You may cancel your order before it has been shipped. Please, read carefully our shipping terms before making an order.

Q: What is your privacy policy?
A: We are fully dedicated to your privacy and security. Please refer to the current privacy policy in the terms of use section.

Q: What is SSL and why is it needed?
A: SSL stands for Secure Socket Layer and is the protocol used for transmitting personal and credit card information. It prevents from any hacker or virus reading your personal data in the communications with the website. It is the most secure way to buy over the Internet.

Q: Do you have any age restriction?
A: Yes we have. All customers must be 18 years old by the date of purchase.

Q: Do you ship internationally?
A: Yes, we ship internationally.

Q: How do you ship orders and how long does it take?
A: We ship by Airmail (registered) and EMS (Express Mail Service). EMS will take a maximum of 14 days to deliver. Airmail delivery takes 14-21 days.

Q: Will I get a tracking number after the order is shipped?
A: Yes, when your order is shipped you will receive an email confirming this and providing you with a tracking number.

Q: What is the difference between EMS ( express) tracking number and Airmail tracking number?
A: Tracking number for EMS starts working within 4 business days after the order is shipped and allows you to track your order online. Airmail tracking number starts working only when the order is delivered or there has been an attempt to deliver your package, generally it is provided for us to make sure that you have received your order.

Q: Where can I track my order?
A: The website to track your order depends on the country where the order is being delivered to.

Q: What if my order is delayed at customs?
A: If your order is held up at customs and you do not receive your order, please contact us and we will reship your order at our expense or if you cannot wait for the reshipment we may return your money.

Q: What is the package like?
A: The pills come in one or more blister packs in an envelope. We value your privacy and therefore on the envelope it will state only your name and your shipping address.

Q: What am I to do if part of my order is missing?
A: If you are missing part of the order it was most likely sent in more than one package and you will receive it in the next couple of days. In any case, please contact us and we will find out the reason and reship the missing pills if needed.

Q: What if I didn't find an answer to my question here?
A: Please contact our custom support team any time and we will answer your questions.